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solace88

K-Mart Waratah experiences..

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Hi all,

 

I don't post around here much but am mates with a couple of the guys on the forums here.. (Hi Ryan and Lenny). Thought I would share the experience 2 of my colleagues had with servicing their cars in the place as per topic.

 

Scenario 1

 

My mate with a 98 Toyota Starlet went for a major service the other day and this was the cost breakdown;

 

service $129

rego inspection $33.6

tires $356

cv shaft $ 217

driveshaft $145

wheel alignment $49

ferodo TQ disc pad $169

brake disc rotor $178

brake fluid $56

battery $120

door handle 126

rhf outer door handle 97

 

He paid a total of about $1700 incl taxes. The following day while driving home from town, the car started developing a horrible crunching sound while driving home with his friends after dinner and I picked him up from where he stopped. The next day, he risked it and drove it back to Kmart who said that it was a loose screw somewhere and that it was "a common problem with old cars".

 

This had never happened throughout the ownership of his car and they seemed to think that it had nothing to do with the service done the day before. They fixed it tho and no charge.

 

Scenario 2

 

Another mate of mine with a Ford Falcon EL went in just today for a pink slip and service and was told to leave the car there over the day. One of the issues was that the brake light was continuously on. He was called and notified that a few parts had to be replaced including his rear muffler, fluids and oils, indicator and brake lights. We went over to pick up the car and what I could remember of the bill was that the muffler cost $260, and a strange charge of 10 oil filters at $13 each and various other oils and consumables amounting to a total of $860 (will update this later)

 

During the payment, I spoke briefly to the manager regarding the change of brake lights as they were still working before and was only faulty because it was on all the time. He replied that it was because of old age. This confused me as the brake lights were still working and i didnt see how changing the light would fix that problem. I also queried the oil filter charge and the manager said that it should have been 1 oil filter, however the total cost of $860 would still be the same. At this point, he took the old invoice and spent 15 mins++ making some changes. We got the invoice back which had the oil filter billed correctly and was told it was all fixed up with no explaination, and the total cost was still $860 which tallied when adding everything up. At this point, I was smacking my head for not retaining the previous invoice and adding up and scrutinizing the previous invoice !#@$%..

 

We then checked the car to see if the brake lights were fixed. This problem was still there and the same bloke came round and said apparently it had been miscommunication at the front desk, where it had been reported as "brake light not working" when my mate had actually told them it just always was on. It sounded like they had changed the brake lights without even testing them (which i thought they would have done in a pink slip). He said the switch under the brake pedal had needed to be changed and that despite this, it would pass the pink slip anyway. He only offered to book it in another day for it to be done again..(? cost)

 

I found both of these experiences to be rather unsatisfactory in terms of their service and was wondering what you guys thought

Edited by solace88

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sorry mate but that made my eyes bleed in pain....can you perhaps edit it?

 

 

Welcome to NS btw....Intro thread perhaps?

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sorry mate, i had tabbed and accidentally posted the topic before finishing. please feel free to comment and advise.. Thanks

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Hi all,

 

I don't post around here much but am mates with a couple of the guys on the forums here.. (Hi Ryan and Lenny). Thought I would share the experience 2 of my colleagues had with servicing their cars in the place as per topic.

 

Scenario 1

 

My mate with a 98 Toyota Starlet went for a major service the other day and this was the cost breakdown;

 

service $129

rego inspection $33.60

tires $356

cv shaft $217

driveshaft $145

wheel alignment $49

ferodo TQ disc pad $169

brake disc rotor $178

brake fluid $56

battery $120

door handle $126

rhf outer door handle $97

 

 

Ok we have seen Scenario 1.. Of course a Major service is going to cost you, all depends on what the car needs at the time of the service and where u take your car.

 

 

What your point of this thread?? he wasn't happy with the prices, dodgy work done????

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Ok we have seen Scenario 1.. Of course a Major service is going to cost you, all depends on what the car needs at the time of the service and where u take your car.

 

 

What your point of this thread?? he wasn't happy with the prices, dodgy work done????

 

Apologies, I have edited the thread appropriately. As per previous post, i had prematurely posted it. heh

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i had a bit of a shock on these prices

 

service $129 ???? oil and filter

rego inspection $33.6 yeah thats normal

tires $356 for 13" tyres far out

cv shaft $ 217 hmm kinda ok

driveshaft $145 well they are togeather so why the 2 charges?

wheel alignment $49 kinda ok

ferodo TQ disc pad $169 a joke!! and i pay about $ 60 for bendix GTC pads?

brake disc rotor $178 and just bloody criminal i payed that for 2 rotors for a service on a friends car the other day!

brake fluid $56 how many litres or brake fluid did they use far god ssake

battery $120 yeah ok

door handle 126 30 dollar part from the wreckers

rhf outer door handle 97 another 30 dollar part from the wreckers

 

in total i have heard of a few issues there before but when i need general work done i send other people and recommend Alleys automotive in Waratah talk to stu there great guy and will really look after you

 

tyres i use ansens tyre and auto gates head

 

tell your colleagues to give them a try next time they need some work done ;)

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ryan.... shocked at prices!!???

 

 

NO WAY!

 

 

 

:P

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What's worrying is your taking your car to a kmart for a service

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Dude you got raped on price,

 

As for K Mart in 2002 I had a girl friend and she drove a Honda civic, one day she had it serviced at K Mart Loganholme (her father insisted) that evening she picked me up from work like all good girls should, I was working in the city. when I got in the car it was making a ticking noise, hmm, so I looked at the temp it was hot right on the H. I told her to turn it off and there we were in peak hour stuck on the side of the road. checked under the bonnet no radiator cap. K Mart checked the coolant and left the dam cap off.

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i had a bit of a shock on these prices

--

 

in total i have heard of a few issues there before but when i need general work done i send other people and recommend Alleys automotive in Waratah talk to stu there great guy and will really look after you

 

tyres i use ansens tyre and auto gates head

 

tell your colleagues to give them a try next time they need some work done ;)

 

Thanks for your input mate, I have been passing through while parked going to the Mater and they always look like they have good business at Alleys. Says they are a 4x4 specialist though? But will check it out.

 

What's worrying is your taking your car to a kmart for a service

 

Well, it doesn't seem like an outrageous decision to make for the person in the average pop.. I am not as super car savvy as most of the fellas here and am glad to be learning something. Won't be making the same mistake again.

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In regards to the brake lights sounds odd. If they were told the brake lights weren't working they would of seen them on and knew something wasn't right as the lights would still be on. Yes there is a little switch in the brake pedal that bring the lights on, so that's sounds fine, depending what was wrong with it it would be responsible for the lights staying on. That would of been my first place to look.

So the only thing you should of been charged for would be the part if they have indeed ordered it for you, not bulbs etc as that is there fk up for being incompetent in fault diagnosis.

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yeah, it would seem like that they had changed it even without inspecting the lights. got it fixed now by replacing the brake light switch.. don't think my friend will be chasing it up with them re: charge of bulbs etc but definitely ain't going back to any of them again. cheers

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I had my honda serviced at kmart once. Never came back. Now I either learn how to do it myself or get reputable a workshop to do the work for me. There should be a thread on recommended workshops here somewhere.

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Hmmm.. I too had a bad experience with these folk and frankly i'm glad others have too. I was beginning to think i was being a cranky bastard!

I "broke down" at Waratah and my drivers window was stuck down (everything goes wrong at the same time) so i asked if i could leave my car in their shed overnight and i'd pick it up the next day. I get there in the morning to find them under the bonnet of my car. I asked them why on earth they were attempting to do work on my car, they just said the apprentice needed practice....??

Anyway i said i wanted to take my car home and i didnt want any work done at all!! They then billed me for keeping the car there and for looking at it without even consulting me. For whatever reason i didnt have my wallet on me so i told them i would come back in the afternoon or morning to fix it up, to this they replied "we cant give you your keys until you pay us."

Furious i considered stealing my own car!!

Anyway, i got my car back, a little out of pocket, but i figured if i told enough people about it they'd lose some business. I hope.

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funny thing is there is a K mart tyre and auto ad at the bottom of the page

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I took my old car to a kmart T&A (heh..) due to a missfire, i worked nearby and it developed on my way to work. Anyway they told me it would be about $350 to replace sparkplugs, leads, dizzy cap, rotor button etc. Basically said everything to do with ignition was just getting old and a bit worn out. made sense... The missfire was pretty bad, car sounded like a tractor below 3500rpm.

 

Anyway i didnt get anything done intending to fix it myself. Grabbed some spark plugs and figured i'd change them first. While doing this discovered a small knick in one of the rubber tubes that connects the lead to the spark plug. Turned out 1 cylinder was arcing onto the head and not firing. took about 10cm of electrical tape to fix, i meant to get a new lead eventually.but it lasted for almost 2 years before i sold it...

 

Anyway Kmart quoted me over 300 bucks for a fix that took about 10 cents of electrical tape. I did enjoy the backpedaling when i went in to tell them i wasnt going to worry about getting anything done because they were totally wrong and i fixed it myself!! This was the one on anzac hwy kurralta park for any south aussies reading.

 

Anyway yeah, very overpriced and not the best reputation nation wide.. I'd deal with them for tyres if they had the right ones on sale, but not for mechanical stuff. Personally I think its best just to say you need another week to afford it etc and get quotes and second opinions. Dont pay for anything you're not certain you need.

 

Did they call your mates to offer repairs or just do them and charge?

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Yeah it was painful and all sorts of vengeful thoughts ran through my head but hey, whats done is done. Not the 1st bad experience i've had. Now i only do work on my car myself, its not hard, all you need is a good service manual and good tools. Saves you a bundle in the long run too!

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If you need any exhaust work or general mechanical repairs, come and see me at Wallsend Mufflers, we have done a lot of work for some forum members here, and my boss and i take pride in customer satisfaction, and i think the prices are pretty good if i do say so myself!

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If you need any exhaust work or general mechanical repairs, come and see me at Wallsend Mufflers, we have done a lot of work for some forum members here, and my boss and i take pride in customer satisfaction, and i think the prices are pretty good if i do say so myself!

 

 

HE DONE A SMICK JOB ON MY R32'S DUMP N FRONT PIPE thumbsup.gif

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shhhhhh its only a forum and ive only just woken up, my ears are still warming up....

 

 

 

at the end of the day, k-mart = dodgy soooo do all mechanical work yourself, and tuning... go to sydney lol

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