At first, check whether you have activated BBC America or else activate it via bbcamerica.com/activate. Next, Check for the network connection on Roku device and connect it properly. Uninstall and reinstall app once after proper network connection. Also verify, the error is from server end. If so, then the other end would try to solve it within time. During activation, enter the key correctly as it can also show some failure in opening app and streaming its contents on Roku device. Visit our blog or call 844-740-1130.